People reach us when something matters: the interview is tomorrow and the microphone will not work, or Pro did not unlock after a purchase. You will be the person who answers, fixes what you can, and tells the team what you learn. This is a part-time or contract role.
What you will do#
- Answer support email at support@magicinterview.app clearly and kindly, usually in the person's own language.
- Solve account problems: sign-in and password resets, microphone permissions, speech settings and sync between devices.
- Help with subscriptions: Pro that did not unlock, Restore Purchases, and pointing people to the Apple or Google refund process under the Subscription Terms.
- Handle privacy and account requests with care, such as deleting an account, following the Privacy Policy.
- Write and improve the help answers and the guidance on this website so fewer people need to write.
- Pass on what you learn: bugs with steps to reproduce, requests, and patterns across messages.
What we are looking for#
- Clear, warm writing, and the judgment to tell when someone is stressed.
- Patience for troubleshooting across web, iPhone, iPad, Android and Mac.
- Comfort learning a product deeply and explaining it simply.
- Reliability: regular blocks of time, and a clear sense of what you can answer and when to ask for help.
- Fluency in English and, ideally, another language we support: Spanish, Chinese, French, German, Portuguese, Italian, Japanese or Korean.
Nice to have#
- Experience supporting subscriptions through the App Store or Google Play.
- Experience supporting a software product with a small team.
- Familiarity with interviews, recruiting or sales conversations.
How we work#
Remote, with some overlap in Europe time zones, and flexible hours within an agreed number of hours each week. We agree the hours or the contract scope with you at the start. Small team, written decisions.
How to apply#
Email support@magicinterview.app with "Application: Customer Success Specialist" in the subject. Tell us the languages you work in, how many hours a week you could give, and why this role. Other roles are on the Careers page.