One address reaches us all: support@magicinterview.app. People read it, and we reply by email. Put what the message is about in the subject line and it reaches the right person faster.
What to write about#
| If it is about | Put this in the subject | Helpful to include |
|---|---|---|
| Help with the app or your account | Help | The email address of your account, your device and app version, what you tried and what happened |
| Pro, billing or a purchase that did not unlock | Subscription | The email address of your account, the store you bought in, and the store receipt. Refunds are handled by Apple or Google; see the Subscription Terms |
| A privacy request: a copy of your data, correction, deletion or an objection | Privacy request | The email address of your account, written from that address |
| Deleting your account | Delete account | Better done in the app: open Settings and choose Delete account. If you cannot reach the app, write from the address registered to your account |
| A security problem | Security | What you found and how to reproduce it. See Security |
| A barrier you ran into | Accessibility | The page or screen, your device and any assistive technology. See the Accessibility Statement |
| Journalists and creators | Press | Your outlet and deadline. See Press |
| Partnerships, teams and organizations | Partnership | What you have in mind. If your organization needs a Data Processing Addendum, ask here |
| Working with us | The role you are applying for | See Careers |
| Registered company details | Registered details | The Legal Notice says what we provide |
Before you write#
- Interviews and calls: the quickest fix for most problems is to check that the microphone is allowed in your device or browser settings, and that you are signed in to the same account on every device.
- Pro did not unlock: open the app, choose Restore Purchases and make sure you are signed in to the account that made the purchase.
- Password reset: the Forgot password link on the sign-in screen sends a one-hour reset link by email. Check your spam folder, and write to us if it does not arrive.
What to expect#
We read every message and reply by email. We do not ask for your password, and no one at MagicInterview will ever ask for it. Please do not send it.
Company details#
MagicInterview is operated by Agents AI Ltd. See the Legal Notice.